FAQ

If you wish to modify your booking, please click on the shopping cart at the top right hand side of here

Departure must be before12h . If you book through our website, you can request a late check-out free of charge subject to availability.
If you have booked through a third party, please ask the hotel for availability and prices.

I'm sorry I can't help you any further, please contact our service centre by email at hola@marsenses.com

If you wish to cancel your booking, please click on the shopping cart at the top right-hand side of here

The Check-in starts at 15:00 (3 pm). In any case, if you arrive in advance, we will try to give you the room key as soon as it is ready.
To be able to enjoy your vacation as soon as you arrive, we can store your belongings in our luggage room.

We offer a discount code only for our repeat guests.
If you are a repeater and are thinking of making a reservation with MarSenses Hotels & Homes, please contact our reservations department hola@marsenses.com and we will provide you with the code.

- We have offers throughout the year. You can find them on the main page of our website here

- Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process.
If you have lost it contact us by email or call.

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Our restaurant is able to accommodate the following dietary requirements.

Available at all times:
Almond-free, dairy-free, egg-free, gluten-free, hypoallergenic, low carb, nut-free, organic, peanut-free, seafood-free, sesame-free, soy-free, vegan and vegetarian.

Available upon request (let us know at check-in):
Halal and kosher.

We do not sell day-use or pass. The hotel facilities are only for hotel guests.

Unfortunately, we don't have event rooms.

If you want to join Mar Hotels, you can insert your CV through our website. Here you can find the link to access to the Work with us area: here

Our resort is part of MarSenses Hotels & Homes.
- Star rating: 4 stars.
- Service category: Upscale.
More info here

Once your booking is confirmed, in addition to a screen in your browser, you will receive a confirmation email. Please check your spam folder if you do not receive it within a few minutes. You can check the booking conditions here: here

Do you want to cancel a reservation?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Secure payment

Available for free:
- Baby cot
- Coffee & tea
- Gym access
- Safe
- Spa access
- Courtesy water

Advantages:
- Direct communication
- No hidden costs
- Personalized service
- Assistance Insurance

Our planned opening and closure dates for 2025 are:
- MarSenses Puerto Pollensa Hotel & Spa: April 4th to October 26th
- MarSenses Rosa del Mar Hotel & Spa: April 10th to October 26th
- MarSenses Ferrera Blanca Hotel Family & MarSenses Ferrera Blanca Adults Only & MarSenses Natura Olea Hotel: April 11th to October 26th.
- MarSenses Paradise Club Hotel: April 21th to October 26th.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Bank transfer

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Tipping policy
• Our standard prices include service tax.
• Tipping is customary.
• Tipping is optional.
• Suggested tipping: 10%
• Tips are in cash or card.

We offer a 10% discount to travel agencies. You can register in our Area for Professionals. Go to the My Booking section of our website or click here: here

If you are not registered, you can do it here: here