Faq

To reach the hotel staff, please find the details for each department below:

Reservation
Email: reservas@marsenses.com
Phone:+34971722667
Toll-Free #:Not available
SMS: Not available

Check in starts at 15:00 (Reception closes at 22:00). However, if you arrive early, we will try to give you the room key as soon as it is ready.
So that you can enjoy your vacation as soon as you arrive, we can store your luggage in our luggage room.

At MarSenses Natura Olea we offer 2 rates :
-Room Only
- Bed and Breakfast Inclusive

Upgrade to TI Premium when booking directly on marsenses.com

Have a look at our swimming pools list below:
•Main pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Open all year
- Non-heated
- No age restriction
- Size: L:20 M, W:5 M and D:140 CM
- Access is free for hotel residents
- Open to public: No
- No time limit
- Max capacity: 100 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
•L-Shaped Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Open all year
- Non-heated
- No age restriction
- Size: L:15 M, W:4 M and D:140 CM
- Access is free for hotel residents
- Open to public: No
- No time limit
- Max capacity: 60 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed

Our property is adults only. We do not accept guests under the age of 16.

We have 70 rooms.
(Room types for maximum 150 pax)

Apartment: 32 rooms
• Surface: 34 to 34 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 2 single beds and 1 sofa bed , TV, air conditionner
To view photos of the room, please click here

The Humane Room: 1 rooms
• Surface: 34 to 34 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 king size bed and 1 sofa bed , TV, air conditionner

Superior Apartment Pool View: 23 rooms
• Surface: 34 to 34 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 queen size bed or 2 single beds and 1 sofa bed , TV, air conditionner

Superior Apartment Pool Access: 8 rooms
• Surface: 34 to 34 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 queen size bed or 2 sofa beds and 1 sofa bed , TV, air conditionner

SwimUp Superior Apartment: 4 rooms
• Surface: 34 to 34 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 queen size bed or 2 sofa beds and 1 sofa bed , TV, air conditionner

2 Bedroom Apartment with private garden: 2 rooms
• Surface: 68 to 68 m²
• Max occupancy per room: 5 adults and 0 children
• Composition: 2 bedrooms, 1 living-room, 2 bathroom with WC
• Equipment: 1 queen size bed and 2 single beds and 1 sofa bed , TV, air conditionner

Definitely, MarSenses Natura Olea Hotel has 2 restaurants:


• Restaurant Restaurant Buffet:
• International, Buffet
• Open 7/7.
• Open all year.
• Price range: $$

Restaurant Restaurant Buffet website

• Open for hotel residents only.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required


• Restaurant Natura Olea Restaurant:
• International, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 11:00 to 23:30.
• Price range: $$$

Restaurant Natura Olea Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required

All rooms have a kitchen area equipped with the following amenities only: microwave, refrigerator, freezer, sink, plates, glasses, cutlery, dishes, dishcloths, frying pan and saucepan.

The front desk is open from 08:00 to 22:00

The hotel does not have a parking space for vehicles. However, in the vicinity of the hotel, there are usually no problems with parking space as it is located in a low-traffic area. Parking is free of charge.

Breakfast is served daily from 08:00 to 10:30.
The breakfast is served in Natura Olea Restaurant.

We cannot serve breakfast in room.

Departure must be before 12:00. If you book through our website, you can request a late check-out free of charge subject to availability.
If you have booked through a third party, please contact us for availability and prices.

Apartment rooms have 2 single beds(90x190cm) and 1 sofa bed(150x190cm)
The Humane Room rooms have 1 king size bed(200x20cm) and 1 sofa bed(150x190cm)
Superior Apartment Pool View rooms have 1 queen size bed(180x190cm) or 2 single beds(90x190cm) and 1 sofa bed(150x190cm)
Superior Apartment Pool Access rooms have 1 queen size bed(180x190cm) or 2 sofa beds(150x190cm) and 1 sofa bed(150x190cm)
SwimUp Superior Apartment rooms have 1 queen size bed(180x190cm) or 2 sofa beds(150x190cm) and 1 sofa bed(150x190cm)
2 Bedroom Apartment with private garden rooms have 1 queen size bed(180x190cm) and 2 single beds(90x190cm) and 1 sofa bed(150x190cm)

Mattresses:
  • Mattress type: Innerspring.

Pillows:
  • Pillow type: Synthetic.

To view photos of the establishment, please click on this LINK.

To submit your feedback, please send an email to: hola@marsenses.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Unfortunately we do not have the right infrastructure for wheelchair access.
For more details on our infrastructure, please contact us by email at hola@marsenses.com.

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked, please refer to the procedure below:
Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs.

Our restaurant is able to accommodate the following dietary requirements.

Available at all times:
Almond-free, dairy-free, egg-free, gluten-free, hypoallergenic, low carb, nut-free, organic, peanut-free, plant based milk, seafood-free, sesame-free, soy-free and vegetarian.

Available upon request (let us know at check-in):
Halal, kosher and vegan.

See our welcome tray options below:
All accommodations:
• For Free: Coffee machine, Coffee pods, Instant coffee, Purified water, Kettle, Tea bags, Milk powder, Sugar
• Not available: Nescafé, Mineral water
• Welcome tray refill: supplied on arrival only

Available on request for free: Iron & ironing board.

Not available: Clothes steamer.

Apartment have a shower.
The Humane Room have a shower.
Superior Apartment Pool View have a shower.
Superior Apartment Pool Access have a shower.
SwimUp Superior Apartment have a shower.
2 Bedroom Apartment with private garden have a shower and bathtub.

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked, please refer to the procedure below:
Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs.