Faqs

Our spa is open six days a week from 10:00 to 18:00 and access is free of charge.
It has a hydromassage, Finnish sauna, Turkish bath, and a wide range of treatments at an additional cost.
The use of caps and slippers is compulsory. You can bring your own, but if you want, the cap and slippers cost 6 EUR each
+info: here

Definitely, MarSenses Puerto Pollensa Hotel and Spa has 2 restaurants:


• Restaurant Restaurant:
• International, Buffet
• Open 7/7.
• Open all year.
• Opening times:
• from 18:30 to 21:00.
• Price range: $$

Restaurant Restaurant menu

• Open for hotel residents only.
• Lunch boxes are not available.
• Max capacity: 154 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code: Informal / Business
• For Her: Business suit or business style dress with heels.
• For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).


• Restaurant Snack Bar:
• International, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 12:30 to 15:00.
• Price range: $$

Restaurant Snack Bar menu
Restaurant Snack Bar website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 42 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

I'm sorry I can't help you any further, please contact our service centre by email at hola@marsenses.com

• Spa 1:
To make a spa reservation, please send an email to: reservas@marsenses.com with the following information:
• Desired date
• Desired time
• Spa treatment
• Reservation or accommodation number
• Email address
• Phone number

Our property is adults only. We do not accept guests under the age of 18.

At MarSenses Puerto Pollensa Hotel & Spa we just offer the Half Board basis. It includes the breakfast & the dinner at our restaurant.

On the other hand, on arrival, you can still upgrade your room. Ask reception about availability and the price per day.

We don't have private car parking, however, it is very easy to park next to our hotel where there is usually plenty of space to find a place to park. The city doesn't charge any extra cost to park.
We have as well great private bike storage where the bikes can be kept safe.

On request free.

We have rooms facing the swimming pool and rooms facing the garden/street. If you wish, you can book a room with pool view by paying an extra cost. For further information please visit: here

We have 116 rooms.
(Max 232 Pax)
• 16 Suite of 30 m² with a capacity of up to 3 guest(s).
• 40 Junior Suite of 30 m² with a capacity of up to 2 guest(s).
• 30 Suite with Pool View of 30 m² with a capacity of up to 3 guest(s).
• 30 Junior Suite with Pool View of 30 m² with a capacity of up to 2 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.

- We have offers throughout the year. You can find them on the main page of our website here

- Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process.
If you have lost it contact us by email or call.

Yes, all rooms have a balcony or terrace and all of them are furnished with a table, chairs and some with sun loungers.

Once your booking is confirmed, in addition to a screen in your browser, you will receive a confirmation email. Please check your spam folder if you do not receive it within a few minutes. You can check the booking conditions here: here

Definitely, we have a gym.
- Location: Adjacent to the Spa
- Open every day:
08:00 - 20:00

- No age restriction

- No time limit
Access is free for hotel residents

- Our gym is not open to outside visitors.

- The gym is equipped with:
• Treadmill
• Elliptical bike
• Free weights
• Rowing machine

- Facilities available at the gym:
• Showers
• Lockers
• Towels

The front desk is open 24/7

We work with different external companies that rent cars, bicycles and all kinds of children's equipment. Prices change according to the season. If you are interested in renting any of these services, do not hesitate to contact us through info@marsenses.com.

We are sorry, we can't arrange adjoining rooms, but we can make sure to book neighbouring rooms for you.

Departure must be before12h . If you book through our website, you can request a late check-out free of charge subject to availability.
If you have booked through a third party, please ask the hotel for availability and prices.

There is 1 main, outdoor, non-heated pool for all guests. It has a jacuzzi area on the side.

Around the pool there are sun loungers, parasols and a snack bar (here.)

Open every day and with lifeguard service from 10hto 19h from June to September and until 18h for the rest of the year.

Our resort is part of MarSenses Hotels & Homes.
- Star rating: 4 stars.
- Service category: Upscale.
More info here